1Who This Page Is For
This page explains how drivers and owner-operators using the CargoETL mobile app, published by ALTEK LLC on behalf of ETL Group LLC, can delete their account and the personal data associated with it. You do not need to install the app to submit a request.
2How to Request Deletion
Choose whichever option is easier for you:
- In the app: open Profile → Settings → Delete account and confirm with the one-time SMS code. This is the fastest route and the account is closed immediately.
- By email: send a message to [email protected] with the subject "Account deletion" and include the phone number registered to your CargoETL account. We will reply to confirm.
- By phone: call +1 (267) 601-2222 during business hours and ask for account deletion.
Identity check. Before deleting anything, we verify that you control the phone number registered to the account — normally with a one-time SMS code. This protects your load history and earnings records from being deleted by someone else.
3What Gets Deleted
When your request is processed, we delete:
- Your profile: name, phone number, email address, profile photo
- Your links to carrier companies and trucks, and your saved searches and app preferences
- Push notification tokens and device identifiers
- Location history that is not attached to an unresolved load
- Chat messages you sent and files you uploaded that are not part of a completed transport record
4What We Have to Keep, and For How Long
Some records cannot be deleted on request because transportation, tax, and accounting law requires us — and the carrier you drove for — to keep them, and because they may be needed to settle a payment or freight dispute:
- Completed loads, bids, invoices, payment records, and transport documents (bills of lading, proofs of delivery, receipts) — up to 7 years
- Location history attached to a completed load — up to 12 months after delivery, then deleted or aggregated into non-identifiable statistics
- Server, security, and crash logs — up to 12 months
- Data needed for an ongoing dispute, claim, audit, or fraud investigation — until it is resolved
These records are disassociated from your account and moved to a restricted archive used only for the purpose that requires them. When the retention period ends, they are deleted or anonymized.
5How Long It Takes
- We acknowledge your request within 7 days
- We delete the data from live systems within 30 days
- Encrypted backups are purged within 90 days
Deleting the app is not the same as deleting your account. Removing CargoETL from your phone stops the app from running, but your account and data remain until you submit a deletion request through one of the options above.
6Other Options
If you do not want to close your account, you can instead:
- Turn off location access, or set it to "While using the app", in your device settings
- Turn off push notifications in your device settings or in the app
- Ask us to correct inaccurate data, or request a copy of the data we hold about you
For details on what we collect and why, see our Privacy Policy.
7Contact
- Email: [email protected]
- Phone: +1 (267) 601-2222
- Postal address: ETL Group LLC, 436 N Main St #1042, Doylestown, PA 18901, USA